You heard that right. It's a directory you're not going to find me in even if I AM a flabbergasted member of the community. Or, if I'm still listed in that "printed book with CD" due to some quirky associations of my past life, my listing is going to be way-outdated.
As you can imagine, I didn't I order a copy either. I don't keep paper books anymore.
This is especially true of groups with vast differences in age, education level, financial resources and geography, like extended families. Some people *only* can confirm their listing in a network directory by phone. (The East Coast office hours is a touch myopic, given that this particular network is global.)
However, in the age of the web, why should we all have to operate at the low end of the communication scale? Where's the integration of old and new that we ALL need to get and stay connected?
That same organization has been hobbled by a legacy online community system that was surpassed by Facebook (or even Ning) years ago. Instead of scrapping the broken solution -- or even better, suing for breach of contract since the provider failed to deliver a system that connected us -- and instituting something that actually worked (and heck, is free!) this global community has missed the rise of social networking on the web.
Senseless loyalty to old-school practices and old-school vendors is a seriously bad leadership decision that cuts us off from our valued networks.